Portfolio Manager

Job ID 2022-3894
Job Locations
US-TX-Fort Worth
Category
Operations Management
Shift Days
Monday-Friday, with flexibility.
Shift Hours (Start)
8:00 AM
Shift Hours (End)
5:00 PM
Work Schedule Options
This is a full-time, exempt role.
Overtime Eligible
No
Relocation Eligibility
No
Travel Required
Frequent
Union
No
Background Requirements
Criminal Background Check, Drug Screen, MVR
Citizenship
Must be U.S. Citizen
Clearance (Live Scan)
No
Security Clearance Status
Able to Obtain
Security Clearance Type
Not Required
Total Annual Compensation
Up to $95,000 annually, + performance bonus

WHO WE ARE

For almost 50 years, Servicon has been the leading custodial solutions provider servicing the healthcare, aerospace, commercial, municipal, manufacturing, life science, and entertainment industries nationally.

 

Our purpose is to elevate our industry and provide healthy environments in which people can thrive – this applies to the work we do for our clients and the environment we cultivate internally. We rally, we adapt, and we are not beholden to shareholders but rather to our employees. This places us in a unique position that fosters goodwill with both our clients and our employees. We are respectful and honest; we look after each other, and we love to love our work. 

THE ROLE

The Portfolio Manager reports directly to the Sr Portfolio Manager and is an integral leader for proactively fostering and nurturing a positive client-focused relationship. The Portfolio Manager manages multiple client sites, or a single complex client site, to ensure we are delivering the best client experience. This role will be based in Texas to support our aerospace clients and have oversight for approximately 80+ employees.

WHAT YOU WILL DO

  • Manages and directs the performance of routine to complex tasks and projects
  • Ensures contracted service is delivered to client and completed to client’s specification and is the point of escalation for client questions and concerns. Leads contract renegotiations and actively seeks new service opportunities
  • Ensures site staff and management understands and execute their responsibilities in a consistent, safe, and sanctioned matter 
  • Ensures site is properly staffed with the appropriate number, type, and skill of service team members and managers
  • Recruits for site including opening the requisition, selecting appropriate candidates, conducting interviews, and giving feedback and candidate selection input
  • Develops and guides employees and is the point of escalation for employee relations issues, including corrective action; escalates and/or consults with human resources when appropriate Ensures payroll processes are completed for portfolio including ensuring managers have completed payroll related tasks and reviewing and approving timesheets as necessary; able to run timekeeping reports and derive and develop meaningful workforce metrics from the data
  • Communicates and articulate safety and job-related training to a variety of service team members and managers
  • Develops metrics for portfolio supply inventory for budgeting and client contract negotiations to include but not limited to cost savings
  • Participates in strategic planning meetings with leadership
  • Builds cross-functional department relationships centered on executing company strategy
  • Closely monitors budget to anticipate and communicate changes. 
  • Stay abreast of industry standards related to cleaning techniques, supplies, and tools, identifying opportunities to leverage these resources with specific client sites or tasks.  

WHAT YOU WILL NEED

  • Minimum of eight (8) years relevant experience in Facility Services, Aerospace Operations, Manufacturing, or a related industry
  • Bachelor's Degree in Business, Communications, or related studies preferred
  • Strong commitment to high-level service and quality standards 
  • Demonstrated ability to coach, motivate, develop, and lead a team
  • Willingness to work a variable work schedule—to include, day shifts, evening, and night shifts 
  • Demonstrated ability to manage service execution and contract deliverables
  • Proficient use of Microsoft Office programs (Word, Excel, PowerPoint), Salesforce, Kronos/UKG (or similar HR, Timekeeping, Payroll systems), and similar corporate systems.
  • Must possess and maintain a valid driver's license, and a driving record that aligns with company standards.
  • Demonstrated experience working with union contracts
  • Ability to obtain a Government Security Clearance or Live Scan (sector specific)
  • Bilingual (Spanish/English) preferred
  • Ability to travel between local locations approximately 30-40%
  • Ability to travel to HQ as needed
  • Must be a US Citizen or US Person

Employees are required to be fully vaccinated against COVID-19 (14 days after final dose) prior to hire or have a qualifying legal exemption.

WHY YOU WILL LOVE IT HERE

  • The satisfaction of driving real change in the industry and people’s lives
  • A diverse community of people who are driven by a shared purpose
  • A business that acts with integrity in all interactions with co-workers, leaders, and customers
  • We value others and build success by appreciating differences in thought, opinion, background, skills, and perspectives
  • An environment of continuous learning and development
  • Flat organizational structures which elevate employees’ level of responsibility
  • Competitive base salary
  • Incentive and annual performance-based bonuses
  • Safe harbor 401(k) with company matching.
  • Paid time off including vacation, sick, holidays, bereavement, jury duty.
  • Exceptional health benefits with low costs (medical/dental/vision).
  • Life, accident, and disability insurance.
  • Employee assistance program (EAP)
  • Employee discounts to theme parks, theatres, sporting events, movies and more

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