Operations Manager

In business for 48 years, Servicon provides superior custodial solutions for complex and high-end environments in the healthcare, aerospace, commercial, municipal, manufacturing, and entertainment industries. Servicing more than 100 million square feet daily, our customer base includes Fortune 100 and 500 companies as well as many of the largest hospitals, aeronautical facilities, and municipalities throughout the United States. 

We take pride in building and sustaining long-term client relationships by providing customized solutions that offer measurable ROI and an unmatched customer experience.

Our goal is to create cleaner, healthier environments for our clients while working toward our vision of elevating the industry through integrity, leadership, and innovation. We want to change the face of the cleaning industry and seek candidates who share our values.

• Interacts frequently with clients and staff in a professional and responsive way, consistent with Servicon’s company policies, values, mission, and objectives.
• Ensures safety protocols are fully implemented and followed within the facilities. Inspects and evaluates all areas serviced by assigned staff for safety and janitorial excellence.
• Conducts monthly safety meetings, on the spot corrections, counseling, and retraining on unsafe practices.
• Supervises, manages and trains janitorial staff consistent with client and company expectations. Performs quality assurance inspections to ensure all work has been completed in compliance with specific procedures and scope of work.
• Executes janitorial policies, procedures, and changes to ensure sustainable and cost-effective use of staff’s time, supplies, equipment, and processes. Helps complete deliverables in client’s agreement and Statement of Work to highest possible standards.
• Supports the Director of Operations and executes the full range of required management responsibilities. Produces monthly calendar of quality assurance evaluations, gathers statistics and produces account-related reports.
• Understands that challenges are opportunities and can provide effective solutions to assist Project Managers in resolving janitorial and scheduling issues, as well as provide recommendations for improved efficiencies.

• Minimum of four (4) years’ relevant managerial experience in Facility Services or a related field.
• Strong commitment to high-level service and quality standards
• Demonstrated ability to coach, motivate, develop and lead a team
• Willingness to work a variable work schedule—to include, day shifts, evening, and night shifts
• Efficient computer knowledge, proficiency in utilizing all Microsoft Office programs
• Experience working with union contracts is preferred
• Ability to obtain security clearance
• Must be Bilingual (Spanish/English)
• A criminal background check, results of which are not necessarily a bar to employment and drug screen are required.
•           Must possess AND maintain a valid driver's license, and a driving record that aligns with company standards.  

Employees are required to be fully vaccinated against COVID-19 (14 days after final dose) prior to hire or have a qualifying legal exemption.

• A friendly, respectful, energetic corporate culture that will allow you to thrive.
• Work in an environment where you can see the difference you make daily!
• Competitive base salary.
• Incentive and annual performance-based bonuses.
• Safe harbor 401(k) with company matching.
• Paid time off including vacation, sick, holidays, bereavement, jury duty.
• Exceptional health benefits with low costs (medical/dental/vision).
• Life, accident, and disability insurance.
• Employee assistance program (EAP).
• Employee discounts to theme parks, theatres, sporting events, movies and more.